Nell'Armonia, support et assistance

Customer centric

Post Go-live support and assistance


Supporting and guiding you before, during and after your projects to implement management solutions, tailoring our response measures.

Remaining closely in touch with our clients and responding to their queries with adapted tools.

Our clients – finance departments or senior management – often tell us that after completion of an implementation project, they need to be able to rely on contacts who are capable of understanding their functional needs and incorporating them into the management solution.

Our clients share similar concerns:

  • Reactivity
  • Flexibility
  • Security

Our concern is your peace of mind

Our job is not only to bring you solutions to the problems you have identified, but also to look ahead and alert you to problems that could arise.

With this in mind, and in order to be able to support you over time, Nell’Armonia part of Accenture has built up a diverse range of support and assistance offers, offers that are bespoke and on a one-off or recurrent basis:

  • Assignment of staff: assignment of an employee for a given period of time, for the purposes of taking charge of a list of tasks, to be defined.
  • A Business Process as a Service offer, in a multiannual commitment whereby you receive a financial management solution in SaaS mode, which adheres to a contractual service level.
  • MyNell’: an offer of tickets, available over one year and renewable upon request.

The MyNell’ support and assistance offer allows you:

  • To call on all the expertise of Nell’Armonia part of Accenture, on a priority basis
  • To benefit from the expertise of a specialist in your application: offering you a time saving and personalised follow-up
  • To meet the stated needs of your functional and technical administrators

Support Nell-zen

Application audit

Application audit

Entrust the auditing of
your management solutions to us.

Discover our offers
Need more information?